Troubleshooting

Why did my WadzPay App crash?
There could be multiple causes that might lead the app to crash. A few tips are listed below to resolve the issue. Please ensure that your WadzPay App has...
Mon, 2 May, 2022 at 2:33 PM
Why hasn't my balance been updated?
If you have a problem with your balance not updated in the WadzPay App, then try performing the below mentioned steps: Please check if you have an active...
Mon, 2 May, 2022 at 2:37 PM
My questions is not answered in the FAQ - how do I get further help?
Sorry to hear that! We want to make sure that we can help you out.  Submit a request ticket for help here: https://support.wadzpay.com. You can also email ...
Mon, 2 May, 2022 at 2:44 PM
I am not receiving an SMS OTP while attempting to register
If you did not receive an OTP via SMS, then please follow the below instructions: Make sure the phone number is active and correct. Please request ...
Mon, 2 May, 2022 at 7:50 PM
I don't receive an email verification
If you do not receive your email verification, then please: Make sure to input your email correctly when signing up for WadzPay. Please check that you...
Mon, 2 May, 2022 at 7:52 PM