Troubleshooting

Why did my WadzPay App crash?
If you are experiencing issues with the WadzPay App please kindly check that: 1. You are using the latest version of WadzPay. 2. Make sure you have an act...
Thu, 18 Nov, 2021 at 2:30 PM
Why hasn't my balance been updated?
If you have a problem with your balance being updated, please kindly check that: 1. Please check your balance amount on WadzPay App wallet once again. 2. ...
Fri, 13 Aug, 2021 at 10:17 AM
My questions is not answered in the FAQ - how do I get further help?
Sorry to hear that! We want to make sure that we can help you out. Submit a request ticket for help here: https://support.wadzpay.com. You can also email us...
Tue, 16 Nov, 2021 at 5:17 PM
I am not receiving an SMS OTP while attempting to register
If you did not receive an OTP via SMS, then please:  Make sure the number listed is correct.  Please request a re-send if within 2 minutes the OTP has no...
Tue, 16 Nov, 2021 at 5:25 PM
I don't receive an email verification
If you do not receive your email verification, then please:  Make sure to input your email correctly when signing up for WadzPay.  Please check that you ...
Tue, 16 Nov, 2021 at 5:27 PM